Jenna Rae Cakes is more than just a pretty Instagram feed and tasty treats. We are a business that aspires to keep growing, learning and expanding the horizons of what we know so we can keep our customers coming back for more. As a business, there are a few foundational things we have committed to over the years that helped take us to where we are now. While we fully understand there are other incredible business out there with amazing tips, we are often asked about our business– what works, what doesn’t and how we’ve been able to grow.
We put the following principles to action and we have seen growth in our company keeping these principles in mind. Take a read of our ‘Bakery Business Tips to Live By’.
Tip 1 – Hire Up
Something we’ve tried to instill since the beginning of JRC is to always hire up. If you want to see growth in your company, you need to hire people who are more skilled than you in areas that you want to grow your company in. We have been implementing this as long as we’ve been around because we want to be sure we keep hiring individuals who can help us reach our goals. This is as simple as hiring trained bakers with experience and finding people who have skills that wow you.
Tip 2 – Encourage Creativity
We love encouraging our staff to be creative! Some of the best ideas we’ve executed, from fun new flavours to product ideas and more, have come from our talented staff. Encouraging your staff to be creative and come up with ideas will help your staff feel valued and like they, and their opinion, matter. We recently featured one of our bakers, Beatriz, and created a flavour of macaron and cream puff that remind her of home. People loved learning about her and trying out a flavour that was new to them.
Tip 3 – Better, Not Bigger
Growth is great, but doing what you are known for really well is even better. When you learn something new, you take your time to do it well before expanding and growing. We take the same approach to our business. We want to do things really well before growing. That makes growth sustainable and ensures we can keep growing more in the future.
Tip 4 – Be Ruthless About Your Brand
Your brand is important and we ensure everything we do is branded to perfection (or as close to perfection as we can get it!). Also, just about every single thing affects your brand. From a customer interaction with one of our front of house staff, to how we respond to your inquiries on Instagram, the images we post and how we present our treats on our menu, our brand is important and helps people understand who we are as a company. We take our brand seriously and ensure every bit of communication we have and everything we put out into the world is in line with our mission and values.
Tip 5 – Never Stop Dreaming
We dream BIG at JRC! From the very beginning, we’ve had big dreams of where we’d like to see our company go and keeping those dreams alive is what pushes us each and every single day. There’s something special about seeing a dream become an attainable goal, then watching the hard work of yourself and your team bring it to life. No matter what we do, we don’t stop dreaming of where we’d like to be.
These five tips are just a few of the many things that work for us to keep growing as a company while committing to high standards in all we do. If you are a business owner, we’d love to hear from you! What are your top tips for success? What works for you to help your business thrive?