We’re Hiring: Customer Service Representative

About Us:
Jenna Rae Cakes is known for its elegant, colourful and delicious selection of freshly baked sweet treats and beautifully detailed custom cakes. Our custom and bakeshop treats for any occasion are baked fresh daily, using only the best ingredients. We pride ourselves on our excellent customer service, and ensure that our customers are treated like our friends and family.


Who We Need:
A real people person! Someone who loves working with people, who is super outgoing, fun, kind, friendly, courteous, and professional. We’re looking for someone with strong interpersonal skills, who is comfortable communicating in a variety of different mediums, to a diverse assortment of people. This person excels in a fast-paced, deadline driven environment, loves to multi-task, and is hyper organized, and very proactive.


Skill Set:
+ Great at problem solving
+ Incredibly organized
+ Excellent time-management skills
+ Loves calendars, spreadsheets, and data entry
+ Strong written communication skills. Is comfortable and proficient at drafting an email that is friendly, professional, detailed, and grammatically correct
+ Strong verbal communication skills. Someone who presents themselves in an approachable, friendly, courteous, and professional manner. Someone who people love being around!
+ Has a background in Business Administration, and Hospitality (preferred)


The Job Details:
+ Interacting with all types of Jenna Rae Cakes customers both verbally, and through emails, regarding in-store and online orders, and customer experiences
+ Quoting on cakes and custom orders
+ Updating, managing, and organizing all online and in-store orders
+ Working with our team to coordinate production schedules and timelines


Time Commitment:
Based on a 40 hour work week at flexible locations.


We are looking for the selected candidate to start the position immediately. Wage will be commensurate with education, abilities, and experience. Please email your cover letter and resume to trevor@jennaraecakes.com before October 11, 2019 to be considered for this position. Please note that only successful candidates will be contacted for interviews.

Poppy and Barley Pop-Up at The Forks!

One of our favourite Canadian brands, Poppy and Barley, is coming to Winnipeg! They’ll be popping up right next door to us at The Forks Market on the second floor lounge on Thursday, May 23 though Sunday, May 26. They’re bringing their new Summer Collection which includes a variety of fun sandals and heels. They’ll be accepting walk-ins, however you can also book a one-on-one appointment and all of the information here. Not only do they make beautiful shoes, they recently have become a certified B Corporation, meeting the highest standards of verified social and environmental performance, transparency and accountability. Certified B Corporations are a forward-thinking businesses that balance purpose and profit. Win, win! Happy shopping 🙂

Ashley is wearing the Ferryland Peeptoe Blush Nubuck.

We’re Hiring a Baker!

 

We’re hiring! Jenna Rae Cakes is currently looking to fill a Full-Time Baker position.

FULL-TIME BAKER POSITION

Candidate Profile Summary
We are looking for someone with passion, and experience, for creating high quality baked goods under time and space constraints with a commitment to consistency and detail work. The ideal candidate will have a strong work ethic, be a team player that works hard and continually goes above and beyond the basic requirements that will improve the bakery, and can positively solve problems. This individual is expected to have great organization and time management skills, and will have an additional background in customer service.

Duties and Responsibilities
– Able to follow recipes to prepare a variety of menu items from scratch with little to no instruction
– Ability to take and follow direction
– Attention to fine detail required for all daily tasks
– Team player work ethic a must
– Ability to establish priorities and work independently as well as part of a team
– A passion for baking and creating must be evident in daily work
– Willingness to experiment with new flavours and ideas
– Continual creativity required to aid in the execution of new products which fit the Jenna Rae Cakes brand and current line of products
– Work closely with all staff to ensure products are produced and stored in a timely and efficient manner
– Responsible for proper storage, labelling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control
– Ensure overall cleanliness and health standards are being met
– Responsible for exceptional customer service
– Able to learn menu items, including cake details, to take orders for product daily over the phone
– Consistently displaying a positive and happy demeanour when customer service is required
– Responsible for daily and weekly cleaning tasks as per cleaning schedule

Credentials and Experience
– Pastry Arts diploma or equivalent education favoured, but not required
– Experience in a bakery/kitchen setting required
– Experience with high volume production of piped goods an asset
– Experience with macarons, cupcakes, truffles and meringues an asset
– Experience and excellence in the customer service field mandatory

SOUND LIKE THE JOB FOR YOU?

All qualified applicants are welcome to apply via email to jordain@jennaraecakes.com. Applicants must submit 1 email only containing cover letter, resume and portfolio (no larger then 2mg per attachment). While we graciously thank all individuals for applying, only successful applicants will be selected for an interview.

We Are Hiring!

Part-Time and Full-Time Front-of-House Positions

 

Candidate Profile Summary: We are looking for a hard working, dedicated person, with open availability and positive energy to join our Jenna Rae Cakes Storefront Team at The Forks and 580 Academy Road. There are permanent part-time and full-time position openings with opportunity for advancement in our growing company.

 

Duties and Responsibilities

  • Uses communication skills to build strong relationships with customers
  • Ensures that every customer is served in a friendly, polite, and prompt manner
  • Deals with customer needs and concerns (both in-person and on the phone)
  • Ensures that the cooler is fully stocked, and presented in an aesthetically pleasing and organized manner
  • Ensures the storefront is always clean and presented in the highest company standard
  • Takes part in opening/closing duties
  • Takes part in additional cleaning/duties
  • Must be flexible to work at both of our locations at 580 Academy Road and The Forks

 

Credentials and Experience: 1+ years in a customer service driven job.

 

How to Apply: Email ashley@jennaraecakes.com with a cover letter and resume ASAP. Only successful applicants will be contacted.

Summer of Smirnoff

We’ve had a lot of fun collaborating with Smirnoff this past summer on a variety of drink-inspired macarons. First up, the Caesar Macaron. Caesar’s are one of our personal favourite summertime drinks, so this salty and savoury flavour was a lot of fun to create!

Next up, the Berry Blast Macaron! Featuring notes of citrus, blue raspberry and cherry, these refreshing macarons are best enjoyed on a patio.

We created 4 “Ice” flavours based on Smirnoff’s new “Life of the Party Pack”, which includes Raspberry Ice, Pineapple Ice, Green Apple Ice and Grapefruit Ice.

Last, but certainly not least, the classic Smirnoff Ice Macaron! Which one would you want to try?!

Harry Potter Day is back!!!

Harry Potter Day is back!! Mark your calendars, grab your wands, and make your way to our 580 Academy Road location THIS SATURDAY, July 28 from 12-5pm to enjoy some magical sweet treats inspired by our favourite wizard of all time!!! This is our 3rd Annual Harry Potter Day, and it’s been so cool to see the theme day spread across bakeries all around the world. Join us, won’t you?!

The first 50 paying customers ($15 minimum order) in line will be gifted a box of “Bertie Botts Every-Flavour Mini Macarons”, complete with weird and wacky flavours. Consumers beware!


Team JRC will be dressed up in our best Hogwarts gear (yes – we all own robes), and will be ready to serve you:

Salted Caramel Chocolate Frogs ($0.75 each)
These tiny little chocolate frogs are stuffed with our signature salted caramel. Be sure to grab more than one,  they’re addicting!

Cupcakes ($3.35 each)
Butterbeer
Chocolate Sorting Hat (stuffed with one of four house colours)
“Happee Birthdae Harry” Birthday Cake
Berry Potter
Golden Snitch Salted Caramel (topped with a mini macaron Golden Snitch!) ($5.50)
Fudge-Stuffed Chocolate Frog ($4)

Macarons ($2 each)
Butterbeer
Sherbet Lemon
Acid Pop (Sour Green Apple)
Licorice Wand
Liquid Lucky Charms
Fire Whiskey
Pumpkin Juice
Berry Potter
Espresso Patronum
Vanilla Sprinkle Sorting Hat (stuffed with one of four house colours)

Dragon Eggs ($17.50 each) *limit 2 per customer!
Don’t let Hagrid have all the fun! Our milk chocolate Dragon Eggs are filled with mini meringues, sprinkles, gum balls and candies. We’re only making 100 of these, and they will go quickly. Four random eggs will contain a hand-written $25 JRC gift card scroll!

Cream Puffs ($3.75 each)
Pumpkin Pasties
Butterbeer

Cookie Sandwiches ($3.75 each)
Vanilla Sprinkle Sorting Hat (stuffed with one of four house colours)
Chocolate Brownie Sorting Hat (stuffed with one of four house colours)
Butterbeer
“Happee Birthdae Harry” Birthday Cake

Philosopher Stone Cake Gems ($2 each)
Butterbeer

Trufflepuffs ($1.95 each)
Salted Caramel

DumbledOreos ($2.85 each)
“Happee Birthdae Harry” Birthday Cake
Cookies and Cream


This is one of the busiest days of the year for us, so please be prepared to wait in line if you’re planning on coming earlier in the day. We’ll get you through the line up as quickly as we can! We are not taking pre-orders this year, and everything will be first come, first served. We’re going to be making a ton of treats for Saturday, but please come early for the best selection. Thank you, Winnipeg, for continuing to support JRC and for making theme days like this possible! #jrcloveswinnipeg #jrclovesharrypotter

 

 

You’re Invited to our Grand Opening Weekend at The Forks!

We are so excited to share our new location with you! It’s been a labour of love, and we’ll be officially opening the doors on Friday, June 1 at The Forks. We’re located directly above The Commons, on the second floor right outside of the elevators. Join us for our Grand Opening weekend celebration from June 1-3, 10am-8pm where we’ll be debuting 2 NEW exclusive sweet treats (sign up for our newsletter to be the first to know what they are!). There will also be a few giveaways to enter, and a photobooth by 6 Degrees Photobooth Co. to capture all the fun. We can’t wait to see you there!!! J+A

We’re Hiring a Cake Decorator!

For the first time ever, we’re hiring a Cake Decorator to join our growing team! We’re looking for someone with a passion for cake design, someone who has an incredible eye for detail, and someone who has a desire to learn and grow with our company.


As a Cake Decorator, you’ll work directly under Jenna and perform a variety of cake-related tasks:
– Following our signature recipes to bake cakes and fillings
– Stacking and trimming layered cakes as per our standards
– Covering cakes with either smooth buttercream, fondant, etc.
– Decorating our Signature Cakes as per our signature designs
– Making sugar flowers, custom decorations, hand-written plaques, etc.
– Assisting Jenna with custom cake designs as needed


Prior professional experience is favoured but not required. A solid cake portfolio is mandatory to be considered for this position.


Applications close Tuesday, March 20 at 5pm CST. Please send your resume, cover letter and photo portfolio to jenna@jennaraecakes.com. We appreciate everyone taking the time to apply, but please note that only successful applicants will be contacted.

JRC Holiday Gift Guide 2017

This holiday, say it with sweets!

Whether buying gifts for your loved ones, or hosting the perfect holiday party, our freshly baked macarons, cookie sandwiches, speciality chocolates and more make the perfect gift for everyone on your list. Place your pre-order on our website, skip the line, and grab your gifts on your selected pick up date. Browse our Holiday Pre-Order menu below!

How to place your Pre-Order:

1. Place your order online, or give us a call during business hours at (204) 691-4222.

2. Choose your pick up date: Friday, December 22 (10am-6pm) or Saturday, December 23 (10am-5pm). If you’d like to pick up on a different date, we can do that! Just give us a call.

3. Swing by the shop on your selected date, head to the front of the store (and skip the line up!) to grab your sweet treats!

Enter to Win our Contest!

newsletter_contest2

We are getting SO EXCITED about our new Online Store launch that we are hosting a giveaway! The details:

  • Subscribe to our newsletter (scroll to the bottom of the website and enter your email address!)
  • Tag a friend on the contest graphic on Instagram
  • aaaand that’s it!

We’ll be choosing the winner at random on Sunday, August 27. Must have a valid Canadian address to claim prize. More details on our Online Store launch coming very soon!!!

xo
Jenna and Ashley

 

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