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FAQS

I’m picking up my cake and want to be sure it arrives safely to my destination. What are your best tips/suggestions?

We want your cake to make it to your destination in perfect condition. There are a few things you can do to keep your cake safe as you transport it from our shop on Academy to your celebration:

  • The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Plus, the backseat is temperature controlled so you have a higher chance of keeping your cake nice a cool, preventing slipping. Avoid putting your cake in your trunk, on a seat or on someone’s lap.

 

  • It’s ideal to have air conditioning that works well to keep your car and cake nice and cool. Your cake is beautiful and we want it to stay lovely from the time you leave our shop to the time it arrives at its final destination. Buttercream is made out of butter, which can soften up as it gets warm. A vehicle with air conditioning that works well will help keep your buttercream cool and prevent it from softening and beginning to melt. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns.

 

  • Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible.

 

  • If you are transporting your cake to a destination that is further than 30-45 minutes away, please let us know so we can take special care to have your cake nice and chilled when you pick it up.

Please note: Once the cake leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns

What is your cancellation/no-show policy?

Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit can be turned into a credit for another Jenna Rae custom cake/desserts in the next year following.

Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.

No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.

We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!

I love a certain type of flower. Can you make it for me out of sugar for our cake?

Of course I can! I love making sugar flowers, and they make for a great memento to keep of your wedding cake – they last forever!

Our banquet coordinator suggested that not all of our guests will want a slice of cake. How many servings should we order?

We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.

Are your designs actually “fully customizable?” What does that mean?

Yes they are! Every cake we do is completely customized. We work with you through emails, consultations, and sketches to help create your vision for your cake and make sure it’s exactly what you want. You can view some of our past work in our Portfolio and take ideas from there, or start with your own ideas!

How far advance do you book for weddings and other large special events?

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although if you have a last minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.

I just want a simple cake! How far in advance should I book my cake?

We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!

We love your cakes, but we don’t have a clue what we want for our wedding/special event cake. How should we prepare for our wedding consult?

Start by looking at ideas online – Pinterest and Instagram are some of my favourites – and save all the pictures that you really are drawn to. We can use this to see the styles that you like and help create your ideal wedding cake. We’ll get to know what shapes you like, what accents you’re drawn to, and colour palette ideas. I also have a lot of display cakes at the store, so you can get an idea of what it may actually look like on the big day.