Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit can be turned into a credit for another Jenna Rae custom cake/desserts in the next year following.
Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.
No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.
We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!
Of course I can! I love making sugar flowers, and they make for a great memento to keep of your wedding cake – they last forever!
We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.
Yes they are! Every cake we do is completely customized. We work with you through emails, consultations, and sketches to help create your vision for your cake and make sure it’s exactly what you want. You can view some of our past work in our Portfolio and take ideas from there, or start with your own ideas!
Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although it you have a last minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.
We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!
Start by looking at ideas online – Pinterest and Instagram are some of my favourites – and save all the pictures that you really are drawn to. We can use this to see the styles that you like and help create your ideal wedding cake. We’ll get to know what shapes you like, what accents you’re drawn to, and colour palette ideas. I also have a lot of display cakes at the store, so you can get an idea of what it may actually look like on the big day.