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Shop FAQS

Do you ship custom macarons for special events?

We love to cater for special events, large or small! Get in touch with us directly for a custom quote. Please include date, shipping address, order quantity, etc. in email to orders@jennaraecakes.com and we will confirm whether or not we can accommodate your order.

Where are you located?

Our licensed kitchen and bakery is located in Winnipeg, Manitoba, Canada.

My macarons arrived, but they are damaged. What do I do?

While we always aim for perfection, we unfortunately do not have control over how our mail carrier handles the shipping process, and as a result, we do not provide refunds. For damage claims, please submit photographs of the external shipping box as well as the damaged macarons to orders@jennaraecakes.com along with your order number. We want every experience you have with us to be a positive one, and will do our best to resolve any issues!

My macarons arrived and the ice pack is melted. Are they safe to consume?

The ice packs may no longer be cold upon arrival; this is okay! The ice packs help the macarons stay cold during transit and may be thawed by the time your package arrives. You can still go ahead and enjoy the treats!

How do you ship your macarons?

We take the utmost care and attention to detail when packaging and shipping your macarons. This includes food grade blister cases, FDA approved ice packs, and an insulated envelope to help your macarons stay cool and fresh in transit. We currently use UPS Express Saver as our delivery service, which guarantees overnight or 2-day delivery to most addresses in Canada.

What days do you ship?

Our current shipping schedule has orders shipping out each Wednesday. We begin to take orders for the following week every Saturday at 10am CST, and close orders on Tuesday at 9pm CST (or until macaron boxes are sold out). We ship out the macarons every Wednesday, which means they will arrive at your doorstep on Thursday or Friday by the end of day!

How do I care for my macarons once they arrive?

When you receive your box of macarons, the ice pack will be melted, having done it’s job
of keeping your macarons cool in transit. Place the box of macarons in the fridge or freezer for
a minimum of one hour. Our macarons taste their best at room temperature or slightly
chilled—the buttercream is soft, the ganache is creamy, and the shells are nice and chewy!
Macarons will keep well for up to 5 days in the fridge or 1 month in the freezer in an airtight container.

Are your macarons gluten free?

Most of our macaron flavours are gluten FRIENDLY, but none of our macarons are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.

Can I choose which flavours I want in my macaron gift box?

Due to demand, you’ll receive an assortment of 6 flavours in every box and we cannot guarantee specific flavours for shipping. If you have special requests for which flavours you’d prefer in your box, you can leave it in the comments section on your order and we’ll do our best to accommodate.

How do you choose what flavours will be available each week?

We try and provide our customers with lots of variety, which means we’re constantly taking requests through our social media channels.