Skip The Dishes

We are so excited to finally be able to offer delivery and pick-up through Skip The Dishes!

Offering delivery is something we’ve been hoping to do for some time but never took the plunge. Now, with how the world is shifting, delivery and pick-up are the best ways we can serve you– our customers that we feel so lucky to be able to serve. Below you’ll find information on our open times for pick-up and delivery, when and where our menu is posted, and answers to our most commonly asked questions.

 

While this blog post is a resource, for questions regarding the capabilities of Skip The Dishes, your personal account and how to use the App, please connect directly with Skip The Dishes as they will be able to help you best!

 

 

Delivery

We are open for delivery from noon to 5 pm Monday – Saturday. We are closed on Sunday.

 

Our delivery radius is set by Skip the Dishes and is currently a 15-minute radius from our location at 580e Academy Road.

 

Our menu opens daily at 9 am for pre-orders. When placing an order before noon, please remember to tap on your delivery address and select ‘Pre-Order’ followed by a delivery time between noon and 5 pm. Then, search for Jenna Rae Cakes and you’ll be able to place your order as long as you are in the delivery radius.

 

During our operating hours of noon – 5 pm you will not need to select pre-order and will be able to search for Jenna Rae Cakes with delivery ASAP.

 

If you are in the delivery radius but are trying to place an order after 5 pm and before 9 am of the following day, you will not be able to find us on Skip The Dishes as our menu is offline while we are closed.

 

Each order comes with a care slip that tells you which JRC team member packed your order, as well as care instructions to keep your treats fresh.

 

*Please note, if you are out of the delivery radius and try to place an order for delivery, Jenna Rae Cakes will not show up when you search for us. Please try pick up instead.

 

 

Pick Up

We are open for pick-up from noon to 5 pm Monday – Saturday. We are closed on Sunday.

 

If you are outside of the delivery radius as set by Skip the Dishes, you are able to place an order through Skip the Dishes for pick up. Our menu opens daily at 9 am for pre-orders. When placing an order before noon, please remember to select pick up on the home screen of the app, next you’ll tap on your delivery address and select ‘Pre-Order’ followed by selecting a pick-up time between noon and 5 pm. After that, you can search for Jenna Rae Cakes and you’ll be able to place your order.

 

During our operating hours of noon – 5 pm you will not need to select pre-order and will be able to search for Jenna Rae Cakes with pick-up as ASAP.

 

If you are trying to place an order for pick-up after 5 pm and before 9 am of the following day, you will not be able to find us on Skip The Dishes as our menu is offline while we are closed.

 

Each order comes with a care slip that tells you which JRC team member packed your order, as well as care instructions to keep your treats fresh.

 

Menu

Our menu is listed on our website Tuesday through Saturday at 9am.

 

We currently offer a limited menu of cupcakes in boxes of 6 and 12, macarons in quantities of 6 or 12, cookie sandwiches, cookie dough cups and cake cups. You are able to request flavours when you place your order and we will try our best to accommodate your request. Request flavours are not guaranteed.

 

As items sell out during the day, we update our menu to reflect which items are still available. We recommend placing a pre-order to avoid disappointment.

 

Thank you so much for standing with us as we navigate this uncertain time. Things change daily for us here at Jenna Rae Cakes and we appreciate your support as we make changes to best serve you at this time while keeping our team and you, our valued customers, safe. We hope that our treats can bring a little sweetness to your day.

 

 

FAQ

It’s after 9am and I can’t find you on Skip!
Try our troubleshooting tips above including being sure you’re in our delivery radius and switching to pick up and selecting a pre-order time instead of ASAP delivery or pick up.

 

I’ve tried all the tips and tricks and still can’t find you!
Please contact SkipTheDishes directly and they will be able to help you with any app issues.

 

I’ve ordered before but I can’t find you. 
On busy days, we will go ‘offline’ so we can catch up on orders! Keep an eye on our Instagram stories for daily updates!

 

Will I get my requested flavours?
We do not guarantee you will get the flavours you requested. We will always do our best to accommodate all requests. However, items do sell out quickly so we are unable to guarantee you will get the flavours you request. We recommend putting in notes with your top flavour requests and even secondary requests. If you ONLY want specific flavours, please put a note in that you would like us to contact you if the requested flavours are not available or put a note in that you would like your order to be cancelled if we cannot provide the requested flavours.

 

How will my order come packaged?
We try to limit the packaging we provide as much as possible, which means we will be condensing all of your assorted items into the least amount of packaging as possible! If you’d like your items to come in separate packaging because you are gifting items, please specify in the notes section when you place your order so we can be sure to accommodate your needs. Your full order will then be placed into a white paper bag and stapled shut.

 

Can I add a greeting card?
Yes! We have 5 greeting card options available on SkipTheDishes that you can add to your order! These cards are your standard greeting cards with an image on the front and a blank inside. Please provide a note with what you’d like us to write inside the greeting card! Otherwise, the card will come blank. 

 

Can you accommodate allergies?
Our kitchen contains common allergens including nuts and gluten. We cannot 100% guarantee against cross-contamination of any of our items. If you’d like to place an order anyways, please specify that there is an allergy or intolerance and we will do our best to accommodate. Please include if you’d like specific items packaged separately as well (see the question above on how we package our orders).

 

My order is missing something. What do I do?
First, since we condense our sweet treats into the least amount of packaging possible, please double-check that you have all the items. For example, if you order two orders of 6 assorted macarons, we may have put all 12 macarons into one container. Next, check your order receipt to confirm what you ordered. For example, you may have thought you tapped 2 cookie dough cups and you requested two flavours but the order receipt only shows you one cookie dough cup as being ordered and charged. If you’ve followed these two steps and are still missing an item, you can contact SkipTheDishes directly for a refund on the items you didn’t receive. Please note, if you do not get the flavours you requested you do not qualify for a refund since we do not guarantee flavours.

 

 

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