Wedding Cake Process icon

THE WEDDING CAKE PROCESS


Jenna Rae loves working directly with her clients to create a custom cake that reflects their style, budget, event, and guest list. Each and every cake is completely customized to what your specifications are. From your initial consultation to the first moment when you slice into your beautiful wedding cake, we’re happy to work with you to finalize every last detail.

STEP NO.

1

The best way to set up a tasting is to email Jenna directly at hello@jennaraecakes.com. Your event details, flavour options, budget, and design ideas are discussed. We will set up a cake tasting once the basics are covered.

STEP NO.

2

Flavour details are finalized at the cake tasting, where you will choose 3 flavours to sample. There is a $40 fee, which is refunded towards the cost of your cake you choose to book with us. Cake sketches are reviewed, final design is approved and a deposit of 50% is required to save the date.

STEP NO.

3

One month prior to your event date, the remaining 50% deposit is required. Based on your contract, we will arrange to drop off your cake at your event and make sure that it is picture perfect.

FAQ icon

FAQS


Do you ship custom macarons for special events?

We love catering large events! Please contact us with any large shipping orders at orders@jennaraecakes.com

Things to include in your email: quantity, event date, details, etc.

Where are you located?

Our licensed kitchen and bakery is located in Winnipeg, Manitoba, Canada.

My macarons arrived, but they are damaged. What do I do?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

The ice pack is melted. Are the macarons still ok?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

How do you ship your macarons?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

What days do you ship?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

Are your macarons gluten free?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

Can I choose which flavours I want in my macaron gift box?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

How do you choose what flavours will be available each week?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam sodales scelerisque ligula, vel accumsan massa dictum sit amet. Pellentesque pulvinar massa eu elementum vehicula. Vestibulum molestie congue erat, sit amet euismod elit tincidunt quis. Phasellus et lorem non dui vehicula iaculis vitae posuere erat. Suspendisse luctus ipsum ac odio finibus, vitae vulputate dolor dapibus. Praesent fringilla tempus nunc, sed lacinia turpis. Nunc consequat dui non accumsan vestibulum. In fermentum scelerisque odio, dictum aliquam arcu bibendum vel. Aliquam erat volutpat. Quisque id sapien tempus, tincidunt nulla ut, iaculis velit. Duis sed orci in arcu blandit volutpat. Phasellus justo ligula, finibus in turpis et, mollis eleifend eros. Suspendisse vulputate erat vel tristique facilisis. Mauris pulvinar ex ut egestas feugiat. Sed vel mauris venenatis, convallis est sit amet, condimentum urna.

What is your cancellation/no-show policy?

Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit can be turned into a credit for another Jenna Rae custom cake/desserts in the next year following.

Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.

No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.

We are aware that life is unpredicatable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!

I love a certain type of flower. Can you make it for me out of sugar for our cake?

Of course I can! I love making sugar flowers, and they make for a great memento to keep of your wedding cake – they last forever!

Our banquet coordinator suggested that not all of our guests will want a slice of cake. How many servings should we order?

We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.

Are your designs actually “fully customizable?” What does that mean?

Yes they are! Every cake we do is completely customized. We work with you through emails, consultations, and sketches to help create your vision for your cake and make sure it’s exactly what you want. You can view some of our past work in our Portfolio and take ideas from there, or start with your own ideas!

How far advance do you book for weddings and other large special events?

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although it you have a last minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.

I just want a simple cake! How far in advance should I book my cake?

We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!

We love your cakes, but we don’t have a clue what we want for our wedding/special event cake. How should we prepare for our wedding consult?

Start by looking at ideas online – Pinterest and Instagram are some of my favourites – and save all the pictures that you really are drawn to. We can use this to see the styles that you like and help create your ideal wedding cake. We’ll get to know what shapes you like, what accents you’re drawn to, and colour palette ideas. I also have a lot of display cakes at the store, so you can get an idea of what it may actually look like on the big day.