Delivery Jenna Rae Cakes currently offers delivery with Trexity. You select your delivery window between 10am - 12pm or 12pm-3pm, but an exact delivery time is not guaranteed. Once your order is picked up by Trexity from our head office location, you'll receive a notification to track your order as it is being delivered. Trexity will ring the doorbell at your delivery address. If no one answer the door, Trexity will try calling and then will leave your order at your door. Please note we are not responsible for what happens to your package once delivered. Please consider the product care required for the item you are ordering, possible weather conditions and theft. Perishable goods are not to be left in extreme weather conditions (ie, heat and direct sunlight, rain, high winds, etc). Please plan accordingly. Refunds will not be provided.

Returns/Refunds/Exchanges Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Jenna Rae Cakes does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing hello@jennaraecakes.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Jenna Rae Cakes experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Jenna Rae Cakes will issue a credit or re-order. For orders placed through our website, any refund will be minus the stripe payment fee originally paid when placing the order. We do not accept returns, refunds or exchanges on gift items including Liquid Flavours.