These past few months have been an adventure. Having to make the decision to close our shops to the public was the hardest decision we've ever had to make and since that day we've been looking forward to the day we would get to reopen our doors and welcome you back in. That day has come and we are so excited to welcome you back into our shops starting on June 16th!
As with every business that is opening up, there are a few extra precautions in place to keep our team and you, our valued customers, safe and having the best experience. Please take a read below to learn about what your shopping experience will be like at each of our locations and to read the answers to our FAQ!
Academy Road
Hours
Monday - Saturday noon - 6pm
Closed Sunday
Your shopping experience:
When you arrive, please wait in a physically distanced line up until you are able to come into the shop. When you step inside, please follow the guide marks on the floor. We are currently allowing 4 customers in at a time to maintain distancing. When you get to the pastry case, we ask that you try to be as efficient as possible when selecting the treats you'd like our team to box up for you. You will pay preferably by a contactless method and then follow the markings on the floor to exit. We ask that if you are not feeling well or have been out of the country you avoid visiting our shop and stay home until you're feeling better!
FAQ's:
How many people allowed in the store at a time?
4 people are allowed in the store at a time and we will have spots on the floor for you to stand. All others must wait outside and maintain physical distancing protocols.
How can I pay?
We prefer contactless payments of debit and credit but will accept cash as well.
Can I still place an order for delivery or pick-up over SkipTheDishes?
Yes, you can! When picking up your order, please wait in line and when you get to the front we will be able to hand your order off to you. You will not be able to skip the line up to pick up your order as we can only allow a small number of people into our storefront space.
Can I call in and place an order to pick up INSTEAD of placing it through SkipTheDishes?
Yes! You can call our shop at 1-204-691-4222 starting at 10am to place your pre-order for pick up later on in the day. When you arrive to pick up your order you will need to wait in line and pay for your pre-order.
Am I required to wear a mask and sanitize my hands upon entering the shop?
You are not required to wear a mask or sanitize your hands before entering. We will have hand sanitizer available if you'd like to use it. We ask that you please do not touch our gift items and ask a JRC Team Member for assistance. Our team will be sanitizing our shop regularly throughout the day including door handles and surfaces.
Can I sit in your shop and enjoy my treats?
Unfortunately, our seating area is still closed.
Can I use your bathroom?
Yes, you may use our washroom. The washroom will be sanitized regularly by staff throughout the day.
Will you have your FULL menu back including gluten-less cupcakes + cookie sandwiches, cream puffs, Oreos, bites, etc?
We are taking things slowly as we evaluate customer demand for menu items and staff capabilities as we begin to bring more staff back. Our menu at Academy will currently continue with cupcakes, cookie sandwiches, macarons, cookie dough cups and cake cups.
Can I select treats in any quantities?
Yes! Just like before, you'll be able to check out what we have behind our pastry case and select the specific items you'd like in any quantity you'd prefer!
The Forks
Hours
Open Daily from 11am - 9pm
Your shopping experience:
When you arrive at The Forks and come upstairs to visit us, please wait in line and follow all physical distancing protocols. Please wait at the end of the counter closest to the stairwell until a team member is ready to help you. When a team member is ready to pack up your order, please try to be as efficient as possible. Once your order is boxed up, you can pay at the till preferably a contactless method of payment (cash is accepted if needed). If you'd like to add a gift item to your order, please let our team know and we would be happy to grab an item and add it to your order. We ask that if you are not feeling well or have been out of the country you avoid visiting our shop and stay home until you're feeling better!
FAQ's
Can I place an order through SkipTheDishes and have it delivered from The Forks so I can be within the delivery radius? OR, can I place an order through SkipTheDishes and pick up at The Forks?
No, SkipTheDishes orders will only be delivered from our shop on Academy and all orders placed for pick-up through SkipTheDishes must be picked up at Academy. There is currently no option to place an order and pick it up at The Forks.
How can I pay?
We prefer contactless payments of debit and credit but will accept cash as well.
Will you have your regular menu available?
At this time our menu at The Forks will have macarons, cookie sandwiches, cookie dough cups and cake cups.
I'd like to purchase gift items, how will that work?
All of our gift items will be displayed in our case. Please ask a team member for assistance if you'd like to smell a candle or purchase a gift item and they will be able to get the item for you.
We are so excited to serve you at our locations. We missed you and we hope to see you soon!
Have questions? Send an email to hello@jennaraecakes.com and we will get back to you as soon as we are able or call our shop on Academy at 1-204-691-4222 Monday - Saturday from 10am - 6pm.
