Frequently Asked Questions
We will provide a custom delivery/set-up quote for wedding/tiered cakes or large bakery orders. This will include travel and set-up time (if required) and requires a contract to be signed by both parties.
We do! We offer delivery with Trexity within the city of Winnipeg. We deliver within Winnipeg and surrounding area limits which includes: City of Winnipeg, North Border: West/East St Paul before Hoddinott Rd., West Border: Taylor Farm and Provincial Road 334, East Border: Deacons Corner, South Border: Marchand Road.
When placing your order on our website, select ‘Delivery’ at checkout. Then select the delivery window you’d prefer either 10am - 12pm or 12pm - 3pm and your order will be delivered to you on your selected delivery date!
When your order is picked up by Trexity from our head office location, you'll receive a notification to track your order as it is being delivered. Trexity will ring the doorbell at your delivery address. If no one answers the door, Trexity will try calling and then will leave your order at your door. Please note we are not responsible for what happens to your package once delivered. Please consider the product care required for the item you are ordering, possible weather conditions and theft. Perishable goods are not to be left in extreme weather conditions (ie, heat and direct sunlight, rain, high winds, etc). Please plan accordingly. Refunds will not be provided.
We are also available on SkipTheDishes for delivery of daily menu items. Please visit the SkipTheDishes App and search for Jenna Rae Cakes to see if you are within the delivery radius.
Unfortunately, we do not take orders of any kind over Instagram DM.
You can now place an order online for in-store pick up at our shops on Academy and in Island Lakes! If you’re looking to place an order for customized treats, please send an email to email@example.com and include the treats you are looking for, the quantity you’d prefer, flavours and the date you’d like your order to be for as well as a phone number. Some bakery items require a minimum quantity for customization of colour or flavour and our customer service team will be able to provide you with the best options based on the information you provide.
We have a blog full of information about JRC on SkipTheDishes! Click HERE to learn more and have all your questions answered!
You can now place your cake order on our website right HERE! You can place your order for our Signature Cakes, one of our Last Minute Cakes and even one of our Customizable Designs! If you’re looking for something a bit more custom, including fondant work or wedding cakes, send an email to firstname.lastname@example.org and include the date you’d like your cake for, the number of guests you’d like it to serve, the flavour you’d like, budget and include any design inspiration photos. From here, our team will work with you to create the cake of your dreams!
We do! Workshops and classes will be shared on our website and over social media as they become available. In the meantime we have a YouTube channel we are adding to often! Click HERE to take a look and be sure to subscribe so you can be the first to see when new videos and tutorials are available.
Did you know that over the years we’ve crafted hundreds of unique flavours of treats? We stock our most popular flavours often and rotate out the less popular, but still delicious, flavours of treats. Keep an eye on our menu to see when the flavour you love will be on our menu next. If you really love a flavour, there’s always the option to place a custom order. Minimum order quantity requirements can be large but items like macarons and cookie sandwiches can freeze well.
Yes! We ship our non-perishable gift items across Canada and the United States including our Sweet Treat Perfume and full line of Liquid Flavours. Please visit our online store HERE.
You can find our current operating hours on our CONTACT PAGE.
We want your cake to make it to your destination in perfect condition. There are a few things you can do to keep your cake safe as you transport it from our shop on Academy to your celebration:
The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Plus, the backseat is temperature-controlled so you have a higher chance of keeping your cake nice a cool, preventing slipping. Avoid putting your cake in your trunk, on a seat or on someone’s lap.
It’s ideal to have air conditioning that works well to keep your car and cake nice and cool. Your cake is beautiful and we want it to stay lovely from the time you leave our shop to the time it arrives at its final destination. Buttercream is made out of butter, which can soften up as it gets warm. A vehicle with air conditioning that works well will help keep your buttercream cool and prevent it from softening and beginning to melt. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns.
Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible.
If you are transporting your cake to a destination that is further than 30-45 minutes away, please let us know so we can take special care to have your cake nice and chilled when you pick it up.
Please note: Once the cake leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns
Please view our full Order Policy HERE.
We love to cater for special events, large or small! Get in touch with us directly for a custom quote. Please include date, shipping address, order quantity, etc. in email to email@example.com and we will confirm whether or not we can accommodate your order.
Our licensed kitchen and bakery is located in Winnipeg, Manitoba, Canada.
Most of our macaron flavours are gluten FRIENDLY, but none of our macarons are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.
We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.
Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although if you have a last-minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.
We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!