Gallery
FAQS

Can you deliver my cake/treats table and set it up for me?

We will provide a custom delivery/set-up quote for wedding/tiered cakes or large bakery orders. This will include travel and set-up time (if required) and requires a contract to be signed by both parties. We do not offer delivery for small orders at this time but can recommend multiple courier services in Winnipeg.

Do you deliver treats within Winnipeg?

We are currently available on SkipTheDishes for pick up or delivery. We will offer a delivery quote for large custom orders within the city limits, but we do not offer delivery for smaller orders that are outside of the SkipTheDishes delivery radius at this time. You are able to hire a third-party courier service to deliver your treats if you’d prefer, but please keep in mind that we do not take responsibility for any losses or damages of items once they leave our shop. One courier service that we recommend is Sierra Courier as some of our customers have used them in the past with great results.

Can we send you a DM on Instagram to place a cake order or reserve treats?

Unfortunately, we do not take orders of any kind over Instagram DM.

How do I place an order for macarons, cookie sandwiches, cupcakes and other bakery treats?

You can now place an order online for in-store pick up at our Academy location! If you’re looking to place an order for customized treats, please send an email to [email protected] and include the treats you are looking for, the quantity you’d prefer, flavours and the date you’d like your order to be for as well as a phone number. Some bakery items require a minimum quantity for customization of colour or flavour and our customer service team will be able to provide you with the best options based on the information you provide.

My question is related to SkipTheDishes.

We have a blog full of information about JRC on SkipTheDishes! Click HERE to learn more and have all your questions answered!

How do I order a cake?

You can now place a Signature Cake order on our website right HERE! If you’re looking for something a bit more custom, send an email to [email protected] and include the date you’d like your cake for, the number of guests you’d like it to serve, the flavour you’d like, budget and include any design inspiration photos. From here, our team will work with you to create the cake of your dreams! **PLEASE NOTE that due to Covid-19, we are very limited on what we can accommodate for custom cake orders**

How do I place an order for pick up?

To order treats today, please order through the SkipTheDishes app (more information HERE). To orders treats for a future date, please place your order online through our website HERE. You can always call us at 204-691-4222 or email us at [email protected] if you have any questions.

Do you offer workshops or classes?

While we currently are not offering workshops or classes, we have a YouTube channel we are adding to often! Click HERE to take a look and be sure to subscribe so you can be the first to see when new videos and tutorials are available.

When will you have my favourite flavour next?

Did you know that over the years we’ve crafted hundreds of unique flavours of treats? We stock our most popular flavours often and rotate out the less popular, but still delicious, flavours of treats. Keep an eye on our menu to see when the flavour you love will be on our menu next. If you really love a flavour, there’s always the option to place a custom order. Minimum order quantity requirements can be large but items like macarons and cookie sandwiches can freeze well.

Do you ship treats or gift items?

Yes! We ship our delicious macarons across Canada, and our non-perishable gift items across Canada and the United States. Please visit our online store HERE.

What are your hours?

You can find our current operating hours on our CONTACT PAGE.

 

Where can I find your menu for today?

We post our daily menus on our website for 580 Academy Road HERE and The Forks HERE

I’m picking up my cake and want to be sure it arrives safely to my destination. What are your best tips/suggestions?

We want your cake to make it to your destination in perfect condition. There are a few things you can do to keep your cake safe as you transport it from our shop on Academy to your celebration:

  • The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Plus, the backseat is temperature-controlled so you have a higher chance of keeping your cake nice a cool, preventing slipping. Avoid putting your cake in your trunk, on a seat or on someone’s lap.

 

  • It’s ideal to have air conditioning that works well to keep your car and cake nice and cool. Your cake is beautiful and we want it to stay lovely from the time you leave our shop to the time it arrives at its final destination. Buttercream is made out of butter, which can soften up as it gets warm. A vehicle with air conditioning that works well will help keep your buttercream cool and prevent it from softening and beginning to melt. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns.

 

  • Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible.

 

If you are transporting your cake to a destination that is further than 30-45 minutes away, please let us know so we can take special care to have your cake nice and chilled when you pick it up.

Please note: Once the cake leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns

 

What is your cancellation/refund policy?

Wedding Cakes/Orders: Once the 50% deposit is made, the deposit is non-refundable. If the event is cancelled, the deposit can be turned into a credit for another Jenna Rae custom cake/desserts in the next year following.

Bakery Cakes/Orders: We require a full week’s notice to cancel any cakes or large bakery orders.

No Show: We will call you to try and arrange an alternate pick up date. If we cannot get a hold of you and your order remains unclaimed, your credit card may be charged.

We are aware that life is unpredictable, and in the case of an extenuating circumstance please call us and we will do our best to accommodate!

 

Do you ship custom macarons for special events?

We love to cater for special events, large or small! Get in touch with us directly for a custom quote. Please include date, shipping address, order quantity, etc. in email to [email protected] and we will confirm whether or not we can accommodate your order.

Where are you located?

Our licensed kitchen and bakery is located in Winnipeg, Manitoba, Canada.

Are your macarons gluten free?

Most of our macaron flavours are gluten FRIENDLY, but none of our macarons are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.

How much of your guest list should you plan to feed with your cake/sweet treats at a large event like a wedding?

We typically suggest ordering enough servings for 60-70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.

How far advance do you book for weddings and other large special events?

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although if you have a last-minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.

I just want a simple cake! How far in advance should I book my cake?

We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!