Work with us
Jenna Rae Cakes is a boutique bakery located in Winnipeg, Manitoba, Canada. With three bustling and beautiful storefront locations, a growing online shop filled with our own signature line of products including our popular Liquid Flavours, and best selling cookbook Jenna Rae Cakes and Sweet Treats, we are always looking for the next team members who will be a perfect fit in our tight-knit team and can help us grow.
We are looking for a hard-working, dedicated person with positive energy to join our Jenna Rae Cakes Retail Team, working out of our Academy Road location as a Part-Time Store Supervisor!
The Store Supervisor acts as the on-site manager ensuring that operations run smoothly and that customers receive exceptional service. This role involves overseeing daily activities, training staff, managing incoming food delivery app orders, and maintaining a clean and organized workspace.
The Store Supervisor is responsible for creating a positive customer experience and fostering a respectful and motivated team environment.
Key Responsibilities
☺︎ Customer Experience: Ensure that all customers receive exceptional service by treating them with respect and maintaining a positive attitude.
☺︎ Operational Oversight: Manage day-to-day operations during shifts, ensuring that all tasks are completed efficiently and effectively.
☺︎ Staff Training: Train and mentor new and existing staff on best practices, product knowledge, and customer service techniques to ensure high performance.
☺︎ Team Management: Supervise retail associates, providing support and guidance to help them work to the best of their abilities.
☺︎ Order Management: Efficiently manage incoming food delivery app orders, ensuring they are prepared and delivered in a timely manner.
☺︎ Workspace Cleanliness: Maintain a clean and organized workspace, adhering to hygiene and safety standards to ensure a safe environment for staff and customers.
☺︎ Daily Reporting: Fill out a daily report with the support of Retail Associates at the end of every shift to summarize key observations, including customer feedback, operational insights, and staff performance. This report must be sent to the Assistant Manager on a daily basis.
☺︎ Communication: Act as a liaison between staff and the Assistant Manager, relaying any issues or feedback to improve operations and customer experiences.
Skills + Qualifications
☺︎ 1+ years in a customer service driven job required.
☺︎ Leadership Skills: Strong leadership abilities to guide and motivate staff while fostering a positive team atmosphere.
☺︎ Customer-Centric: A commitment to delivering exceptional customer service and creating a welcoming environment for all customers.
☺︎ Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities during busy shifts.
☺︎ Communication Skills: Strong verbal communication skills to effectively interact with customers and staff, providing clear instructions and support.
☺︎ Problem-Solving: Ability to quickly assess situations and implement solutions to ensure smooth operations and customer satisfaction.
☺︎ Reliability: Dependable and trustworthy, capable of managing responsibilities and maintaining high standards.
Availability
☺︎ 8am - 4pm daily
Perks
☺︎ 30% staff discount
☺︎ Fun work environment
How to Apply
All qualified applicants are welcome to apply via email us at trevor@jennaraecakes.com with their cover letter and resume. While we graciously thank all individuals for applying, only successful applicants will be selected for an interview.
We are looking for part-time retail associates, available on Saturday and Sunday to join our Jenna Rae Cakes Retail Team at our newest location at the Winnipeg Richardson International Airport!
The Retail Associate is responsible for providing exceptional customer service and supporting the overall operations of the storefront. This position involves engaging with customers, sharing knowledge about products, and ensuring a positive shopping experience. Retail Associates work under the guidance of Store Supervisors and the Assistant Manager to maintain high standards of customer care and operational efficiency.
Key Responsibilities
☺︎ Customer Engagement: Greet customers warmly, providing assistance and information about products to enhance their shopping experience.
☺︎ Product Knowledge: Maintain a thorough understanding of the bakery’s offerings, including ingredients, flavors, and preparation methods, to answer customer inquiries accurately.
☺︎ Sales Support: Assist customers with their purchases, processing transactions efficiently and ensuring accuracy in the checkout process.
☺︎ Store Maintenance: Help maintain a clean and organized store environment, ensuring displays are stocked and appealing to customers.
☺︎ Feedback Collection: Gather customer feedback and relay important insights to Store Manager and management to improve service and product offerings.
☺︎ Team Collaboration: Work collaboratively with Store Supervisor and other team members to ensure smooth daily operations and a positive work environment.
☺︎ Assistance During Busy Periods: Be prepared to assist in various tasks during peak times, including restocking shelves and managing food delivery app orders as directed.
☺︎ Daily Reports: Assist Store Supervisor in filling out daily reports for the Assistant Manager, including customer feedback, ideas for improvement, and any incidents that occur during shifts..
Skills + Qualifications
☺︎ 1+ years in a customer service driven job required. Experience in a restaurant or retail environment an asset.
☺︎ Customer-Centric Attitude: A genuine desire to provide excellent customer service and create a welcoming atmosphere for all customers.
☺︎ Communication Skills: Strong verbal communication skills to effectively interact with customers and team members.
☺︎ Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs and demands.
☺︎ Team Player: A collaborative mindset, working well with others to achieve common goals.
☺︎ Attention to Detail: Careful attention to detail to ensure accuracy in product information and transactions.
Availability
☺︎ 3am - 1pm Weekends
☺︎ 12:30pm - 10:30pm Weekends
Perks
☺︎ Competitive wage.
☺︎ 30% employee discount.
How to Apply
All qualified applicants are welcome to apply via email us at trevor@jennaraecakes.com with their cover letter and resume. While we graciously thank all individuals for applying, only successful applicants will be selected for an interview.